DR LABO’S Radiance FACE MASK

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Exceptions / non-returnable items Certain types of items cannot be returned such as personal care goods (such as beauty products like cremes, serums etc ) and special orders. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.To be eligible for a return, your item must be in the same condition that you received it, unbroken seal, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at drlabosskincare@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at drlabosskincare@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Also send us pictures of the items as received. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or card company to process and post the refund too.